Strengthen your customer service with the personal touch

It only takes a little bit of effort to improve your customer service. Start with these tips and get more personal with your customers.


Six ways to get the most from your marketing budget

You may not have the biggest marketing budget, so you need to spend it wisely. Here are six tips to optimise your marketing spend.


Five tips to improve your business e-newsletter

Sending a regular e-newsletter is a cost-effective way to stay top-of-mind with your customers, and to grow your contact list. Here are five tips for creating an e-newsletter that people want to open, read and share.


Invest in yourself: How to create your own professional development plan

Business owners often support their employees’ professional development but neglect their own. Here’s why you should have a professional development plan yourself, and the five steps to creating one.


Four remedies for the mid-career blues

Mid-career can be a tricky time for many brokers. Early success is now well in the past and the future may look uncertain. What can you do to reinvigorate your career at this stage?


Five reasons why networking is good for your business

No mortgage broking business can exist in a vacuum, and networking is a great way to build relationships with your industry peers. It can also help you benchmark your business and give you valuable insights into your industry.


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